Saturday, May 14, 2011

EXTREME Service Recovery!

Ah, so I know you are wondering where I have been...well, the Motel turned into a pretty easy sailing ship and there wasn't much to report on! We were fortunate enough to book 12 of 16 rooms to local contract workers in the fall and boy was life good, and easy! Then, they went home...I scrambled for ways to bring in business...Social Media...YES...uh-oh, no? Well I did realize that people who find us through an internet resource will be VERY apt to Yelp or review us on Trip Advisor...Yes, that was true, so I basically had a check in one hand and was jumping around from the pain of my foot that I just shot!

I have been stressed, but trying so hard to accommodate everyone... the first week was incredibly stressful, the next few weekends went pretty well or so I thought...then a few reviews from folks who said everything was "Great" then yelped before they got out of the parking lot...good news, people like me...and I found some stuff out I didn't know before, so we have purchased a few new beds as well as a memory foam topper and new artwork, every room is now different and cute, and there are no broken box springs! (As far as I know)...

This weekend: there was a big hoop-la late last night, oddly, very oddly, I slept right through it, to awake to several VERY unhappy (and rightfully so) guests...ah crap...I apologized, comped future rooms and invited the instigators to leave, they declined, so I had to then tell them, "You gots to go".

One room of obnoxious guests, breaking the motel due to unhappy guests ready to leave...ugh...oddly enough, this morning I said to hunny, "I need a day off..." Little did I know what would transpire once the office door was unlocked...Boy, that fan in the bedroom must REALLY drown out noise, I need to advise all guests to turn theirs on!

As the day went on and I apologized and entertained guests, whatever it took to get them to smile and laugh point, I realized...I need a vacation more than just a day off!

Tonight, Saturday, it is so nice and peaceful around here, a very different beast from yesterday! This is one of the reasons I don't leave the firepit out all year...people get nuts around that lil pit, oof...

Next issue: MOPPED...the reality of finding a hotel housekeeper....may the best cleaner win...