Wednesday, October 27, 2010

While our Front Office is Small, it Should NOT be Confused with a Help Booth...

Okay so this might be short and sweet (or not, knowing me!). I just couldn't believe this guy came in a second time today...

Allow me to paint the picture...:12:45 on a Wednesday, I have just returned from San Diego for a whirlwind trip 30 minutes at Gramma's rehab facility for a meeting...which was redundant based on the fact that I already kicked these folks into high gear last week with written requests etc. and my family has shown our united front and now 'they' know not to mess with "US", or gramma. Anyhow, I digress...I had just returned, and I was starving (doing low carb and its going great but when it's time to eat...watch out...it's time to EAT!!!) So, I am whipping up a salad, and hear "Office" from Hunny. So, off to the office I go...

I greet a fella who starts off with his story (you already know, this is going somewhere, I have taught you that much:)...Anywho...He's staying at a motel up the road and has been there the past few weeks and now the owners are on vacation, in India, and the people who are running the place while he is gone won't process a credit card over the phone (Uh, the owners should THANK these people...)Anyhow, so, now...this is where I stop him and tell him that I actually would not allow that either, so he asks if there are any motels or hotels that would...Um...WELL, I HAVE changed my biz name and it no longer starts with "ASK"...oops, rude, sorry...so, I pause and say, well, I actually do not know the business practices of the other properties, but I will tell you that anyone who is serious about their property would probably not allow such a thing based on the fact that if your 'mother' disputes the charge, there is a 90% chance that the credit card company will reverse the funds from the motel based on no I.D and no signature...So he asks if I know anyone who will allow, it, well sir, you just asked that question and no I don't, and I don't offer weekly rentals and I have one single for the night and it is $69, higher than you want to spend, and you mentioned that you lost your ID and your mom is paying (he's about 45 and either on pain pills or drunk) and I don't allow that...(I AM STARVING)... Well...wait for it..."Can I use your cell phone?" Um, what???NO, why? No. Well, the lad needs to call his mom and let her know that he is not staying at the other place...This is where I pause, I am speaking to deaf ears, but whatever, I say, "I am curious as to why the place that you have paid to stay at for the past 3 weeks is not helping you out. I am not an information booth or a help desk, I am actually running THIS motel, and you are not a guest..." then I feel that was kinda bitchy so I let him use the house phone...while I retreat to finish chopping veggies for my salad (I AM RAVENOUS), so Drunkey McDrinker leaves a 5 minute voicemail for his mom...I return when the phone is hung up, he thanks me, I wish him luck...."So do you know of any place that will let me pay cash without ID?" DUDE>>>NOOOOOOOO!!!! I DON'T know the policies of all of the other properties! Good luck, sign up, and I walk away...agrrrrrr, great salad....

8:30, yep 7 hours later, Mr. McDrinker, is LIT up and comes strolling into the office...Here's the new story... he lost his wallet but got his cash...and it will take a few days to pick up his wallet so he has a question...I stop him there and let him know, first, I don't have any vacancies, second if his question is: would I allow him to rent without ID, the answer is no, well his question actually was..."Do you know which properties around here would let me rent without my ID?" I HAD to say it again, "Sir, I run THIS motel, I do not know what the other people do or what their practices are...Good luck."...He thanks me, walks out and comes back and asks our rate...I wanted to say FOUR HUNDRED AND SIXTY-NINE dollars per night, but I am sold out...I repeated the $69...He finally left.

So, I put the sold out sign on the door and was mortified by how smoky my tiny help booth, I mean registration vestibule, smelled...ugh, this one will be back...I won't bore you with the repeat...but., you know how I like to share a lesson...Um, it's NOT a good idea to walk into say, Macy's and ask about Nordstrom's policies or products (Not that I am comparing this motel to Macy's or Nordy's but you get the point...) I realize I use Macy's often in my "lesson" portion of my post, I am having withdrawals, we really don't have a mall nearby...:)

Some really insane stuff has happened of late, and I had to let the scrapes heal before posting...more posts to come...soon!

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