Sunday, December 13, 2009

Rainy Days and Mondays....

Actually…neither, get me down! WOW what a weekend! We knew that we were booked solid this Saturday night for a party/group….Cubensis is playing at OC Tavern tonight and they booked up the whole INN other than room number ONE:)-. It is a very rainy day…This morning was a perfect ending to yesterday…and a beginning to today…It makes sense..really!Last night, pretty heavy rains….I checked a fella into room number two, very nice man, had been staying at the shelter…his bike was stolen…such a pity…just so happens, I had an abandoned Shimano mountain bike in my back patio area, so I gave it to him! He booked his room, paid cash, had a credit card for the deposit and truly heard my statement that there was NO smoking in the rooms…so much so that he popped the screen out of the room to come out the window, for a smoke…as he was LOCKED in his room!!!! The deadbolt seized up somehow and he couldn’t get out! This led to me having to go IN through the window…then out…I got his stuff, including his new bike, and sent it through the window…then I got myself out…and man oh man…the bruises on the back of my legs and fanny…I look like I’ve been flogged, Molly…! SOOO, we then move him to room 10 with sincerest apologies, I open the door to the room with the key and moments later, he is knocking on my front door (not the office, my door, he was an observant fellow and figured out our room…) He shouted at me that I had not given him a room key and presented me with the key chain with ring and all, sans key….we still haven’t found it and its really a mystery! I gave him another key, he was very nice….I felt bad this morning with all of the rain, as he wanted to stay another night…but we were sold out (YAY- on the sold out part!) Another guest started chatting with him while he was waiting for his cab…ultimately, the guest in 5 ended up taking Harvey to the bike shop for new tubes…it was all very sweet and gratifying (minus the rolling in and out of the room through the windows…) but Harvey was so thankful for the bike…and later the ride….Happy Holidays!So, this morning…it is RAY….KNEE….ING! room 11 has sprung a leak…perfect timing since the guests JUST checked out…and my owner had JUST driven up! Crisis averted….putting new comforter in 13….housekeeper comes running through the parking lot…Donna, Donna…. (yes, it’s a long A…Dana…but people really do things to my poor, easy, four letter name…anywho…)

The white duvet cover on the bed is fully stained at the bottom corner, another leak…but it must have happened in last weeks rain…mind you, its 12:30 at this time and guests will start checking in at 1….E, the housekeeper, rapidly removes the cover, wash, dry, reapply…and she is out the door with all beds and rooms set by 1:15…still cant make that math work!Did I mention yet that I spent SEVEN hours on the phone with AT&T yesterday to get our internet up????I felt so accomplished when we hung up because we had reconnected me…the CSR even commended me on my learning abilities and suggested that perhaps, if I got tired of the hotel biz….I might want to become a tech for AT&T….seriously@!!! 7 hours of intense phone training…good to know that is an option ;). Imagine my chagrin this morning when the internet was down AGAIN!!!! I went through a lot of the things that we tried yesterday…no luck….oh… do remember…this is the night that I have FIFTEEN reservations and I cannot process credit cards without an internet connection….Ummmm, hmmm…..Okay, so in addition to a few thermostats that seem to have their own agenda…and the gazebo ceiling that wants to cave in from saturation….and me lending a house lamp to a guest, and offering to lend my GPS to another guest…things are mostly smooth this eve….this is THE party spot…the OC Tavern show starts at 9:30…I spied a few dogs in the parking lot and had to invite them to go home….as well as party guests who are not INN guests who are parking in our tiny lot…we had a last minute cancellation…which was unfortunate because I turned away four people today…but I figured, I needed the guest to be part of this group so they didn’t mind that they weren’t going to be sleeping….fortunately, while delivering, my personal, trash can to the party room (oh my, they are NOT smoking cigarettes…but they are Grateful Dead fans…so it did seem they were smoking something else….!!) I was able to re- rent the room, great for the canceller as I let him know that if I was able to re-book, I wouldn’t charge him….YAY…wow, I am so nice!We are on the guest list, invited to the parties and have all access passes…which is funny, because there isn’t much access…hunny cooked us some amazing steaks which led to him taking a nap, after buying a red bull….to get him ready for tonight….Um, I have tried to wake him 3 times…..maybe we won’t make an appearance….OUCH… I just adjusted myself on the seat…oh man, I have B.R.U.I.S.E.S from that darned window sill scoot….oh man….oh man! Hunny is up now, still waiting on one guest with two rooms….oof….Microwave is not working in the gazebo…GFI + Rain….um, well… had to move a micro from one room to another for a guest…did I mention that I caught a few doggies at the party…OMG

Plenty more went on...but I had to step away from the non internet computer! This was Friday and Saturday...tomorrow I will let you know about the check out adventures! Stay dry!!!

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